Discover Smart Support

OEM hardware and cloud partnerships, alignment with global distributors, and our first contact triage is a best of breed support platform.

Our Support Plans are Per Device, Per Cloud Instance or Both!

On Premise Data Center

(3rd Party Hardware & Software Contract)


Cloud Platform

(Premium Cloud Support)

Ask Us About Carbon Black

We can create a support plan tailored for your environment with unparalleled white glove service!

Pro Silver

Lowest Cost On-Premise 3rd Party Hardware Support For Production Environments

(4HR Response)

Starting at $49/yr per asset

  • Data Center Hardware 24x7 Certified OEM Parts NBD (same day where available)
  • Dedicated Technical Manager
  • Keep Your Drives
  • OEM Authorized Firmware & Software Updates
  • Onsite Support After Diagnosis
  • Backup & Disaster Recovery Support
  • Virtualization Support
  • Slack, Skype, Twitter Support 24x7

Pure Gold

Premium Cloud and On-Premise Support. Ideal for Hybrid Environments or Basic Professional Services

(15MIN Response)

Starting at $99/yr per asset

  • Includes Pro Silver
  • Cloud Environment 24x7 Support for Break/Fix and Critical Issues
  • On-Premise or Cloud Deployment Assistance
  • Data & Workload Migration Assistance
  • Proactive Maintenance & Reporting
  • Database Support
  • Dedicated Engineering & Support Team
  • Root Cause Analysis

Carbon Black

Custom Support with Dedicated Triage Team. Ideal for Large Environments

(15MIN Response)

Starting at $499/yr per asset

  • Includes Pure Gold
  • Support's Multiple Data Centers Globally
  • Dedicated Security & Compliance Team
  • Architecture, Consulting, and Advisory Services
  • Dedicated Server/Client Patch Management Team (up to 10,000 devices)

See How We Stack Up Against Other Companies

Available for Cloud Services

Available for on Premise Services

Available for on Premise & Cloud Services

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Learn more about

Modern Data Center Cloud Implementation Smart Support Tech Staffing

Contact Us

United States: +1.800.862.5144 International: +